Get in touch


03456 05777703456 057777
Between 8am - 8pm, Monday to Friday and 8am - 5pm on a Saturday

Write to us

Write to us RLUM Ltd
Royal London
5th floor, Churchgate House
56 Oxford Street
M1 6EU

Email us

email us

Important Information

How we use your personal information
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How we handle your personal information has been updated to reflect new EU regulations, please click on the link below for more details.

How is my personal information used?

Feedback and complaints
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Telling us what you think, or making a complaint
We do our best to make sure you're happy with the service you receive but we know that sometimes, things can go wrong. If you let us know when you are not happy, we have the opportunity to put things right as quickly as possible, and helps us to improve our service for all our customers. So if you'd like to give us your feedback or make a complaint, please contact us.

We promise to:

  • treat your complaint fairly and promptly
  • try to resolve complaints straight away, when you first contact us
  • respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us
  • keep you informed of our progress.

Talk to us on 0161 274 8890
Calls cost up to 13p per minute from landlines and from 3p to 55p per minute from mobiles.

Write to us at:
Customer Relations
Royal London
Royal London House
Alderley Road

Our disclaimer
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We are the owner or the licensee of all intellectual property rights in our site and in all the material published on it. These rights are protected by laws and treaties around the world, including copyright and trademark laws. You have no right to use such materials or intellectual property rights except as provided in these terms.

You may print one copy of, and may download one extract from, each page of our site for your personal reference.

In addition, information expressly made available for download on our site may be downloaded (and printed, if required) in full a reasonable number of times. These downloads may be used for your personal reference and circulated to others within your organisation (if any). You may also circulate these downloads, where we indicate they are suitable, to your clients.

You must not remove any indications of ownership from any printed copies or downloads that came from our site under any circumstances. Where no such indications exist, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You may not post any copies or downloads that came from our site on any networked computer, or publish them to any media, or modify them in any way, or make any statements or undertake any actions in relation to them (including as to their accuracy) which could result in legal liability for us.

The information contained in our site has been published in good faith and with the aim of ensuring its accuracy, but in certain cases it may be incomplete, out of date or incorrect. In particular, all prices quoted on our site are updated periodically, but may be out of date or inaccurate as at the time you view them and should be treated as being indicative only.

If we become aware of any material inaccuracies in the information in our site, we will use reasonable efforts to correct them.